All items in their original condition, and items that were damaged during shipment, may be returned for a full refund within 30 days of receiving the item. Items that were damaged after opening them cannot be returned.

Yes! Just go to the “contact” page and send us a message specifying what you are looking for. Please keep in mind that not all custom orders can be fulfilled. Sann makes each piece by hand one at a time, therefore, large orders may not be possible at this time whereas a custom vase, mug, or birdhouse typically would be. Prices for custom items vary and are based on the time it takes, the materials used, and shipping.

Yes! We are located on Front Street in Dayton, OH. Please follow https://www.instagram.com/made.by.dayton to learn about upcoming events. Otherwise, in-person shopping is by appointment only.